1. Introduction

Agents & Educators Global Alliance (AEGA), registered in Dubai, United Arab Emirates ("AEGA", "we", "us", or "our"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at aega.world, use our services, or engage with us in the course of our business activities.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our website and services.

2. Information We Collect

2.1 Information You Provide Directly

• Name, job title, organisation name and professional role
• Email address, telephone number and postal address
• Login credentials for any AEGA member portals or training platforms
• Payment information (processed securely through third-party providers; AEGA does not store card details)
• Communications you send to us, including enquiries, feedback and complaints
• Training enrolment and assessment data submitted through AEGA's certification programmes

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited on aega.world and time spent on each page
• Referring URLs and search terms
• Device identifiers and operating system information
• Cookie and tracking technology data (see Section 7 below)

2.3 Information from Third Parties

We may receive information about you from partner organisations, including ICEF, SAMS Global, universities, and educational institutions with which AEGA has formal agreements, where such sharing is permitted by applicable data protection law.

3. How We Use Your Information

We use the personal information we collect for the following purposes:
• To deliver and administer AEGA's training, certification and consultancy services
• To process enrolments in the certification programme and issue certificates
• To communicate with you about your membership, training progress, or service enquiries
• To send newsletters, sector updates, event invitations and marketing communications (where you have given consent or we have a legitimate interest)
• To improve our website, services and training content
• To comply with legal obligations, including those arising under UK and UAE law
• To detect, investigate and prevent fraudulent or harmful activity
• To fulfil contractual obligations with partner universities and institutions

4. Legal Bases for Processing (UK/EU Data Subjects)

Where the UK GDPR or EU GDPR applies to your personal data, we rely on the following legal bases:
• Contract: processing is necessary to perform a contract with you or take pre-contractual steps
• Legitimate interests: processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights
• Legal obligation: processing is necessary to comply with a legal obligation
• Consent: where we have obtained your explicit consent, which you may withdraw at any time

5. Sharing Your Information

We do not sell your personal data. We may share it in the following circumstances:
• With AEGA partner organisations (ICEF, SAMS Global) where necessary to deliver contracted services, subject to appropriate data processing agreements
• With universities and educational institutions for the purpose of agent verification and certification validation
• With third-party service providers who assist in operating our website, processing payments, or delivering communications, all of whom are bound by confidentiality obligations
• With regulatory authorities or law enforcement agencies where required by law
• In the event of a merger, acquisition or sale of AEGA's business, subject to appropriate safeguards

6. International Data Transfers

AEGA is headquartered in Dubai, UAE and operates internationally. Your personal data may be transferred to, and processed in, countries outside your own jurisdiction, including the UAE, UK, India, and other countries where AEGA or its partners operate. Where such transfers involve personal data subject to UK or EU data protection law, we implement appropriate safeguards including standard contractual clauses or reliance on adequacy decisions.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. You may control cookie preferences through our cookie consent tool, accessible on your first visit to aega.world. Disabling certain cookies may affect website functionality. We use:
• Essential cookies: required for the website to function correctly
• Analytics cookies: to understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies: to deliver relevant communications (only where consent is given)

8. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Certification and training records are retained for a minimum of five years to support verification requests. Marketing data is retained until you withdraw consent or unsubscribe.

9. Your Rights

Subject to applicable law, you have the right to:
• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request erasure of your data (subject to legal retention obligations)
• Restrict or object to the processing of your data
• Data portability (where processing is based on consent or contract)
• Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal
To exercise any of these rights, please contact us at: peter@aega.world

10. Contact and Complaints

If you have any concerns about how we process your personal data, please contact us in the first instance at peter@aega.world. If you are a UK data subject and remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Last updated: March 2026. This policy is reviewed annually.
Peter Yetton | Founder & CEO | peter@aega.world | www.aega.world